Legal
Privacy Policy
Last updated: July 1, 2026
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A&B Homecare Services Inc. ("A&B Homecare," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book a consultation, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
- Contact details you provide through our forms — name, phone number, email address, and mailing address.
- Care-related information you choose to share when requesting a quote, booking a consultation, or describing a loved one's needs.
- Communications exchanged through our contact forms, AI chat assistant, AI voice assistant, or phone calls.
- Technical information such as browser type, device information, and pages visited, collected automatically through standard web technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, booking requests, and general inquiries.
- Match families with appropriate caregivers and coordinate care plans.
- Communicate appointment confirmations, scheduling updates, and follow-ups.
- Improve our website, services, and the accuracy of our AI chat and voice assistants.
- Comply with legal and regulatory obligations applicable to home care providers in Ontario.
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Caregivers and staff directly involved in delivering your care plan.
- Service providers who support our operations (for example, scheduling or communications tools), under confidentiality obligations.
- Regulators or authorities where required by law.
4. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also unsubscribe from marketing emails at any time using the link provided in those messages.
6. Cookies
Our website may use cookies and similar technologies to understand site usage and improve your experience. You can control cookie preferences through your browser settings.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
A&B Homecare Services Inc.
195 Wellington St S, Hamilton, ON L8N 2R7
Phone: 289 659 2275
Email: info@homecarehelp.org